FAQs

 

HOW TO PLACE AN ORDER? Once you have finished adding items to your cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT? We accept credit cards, debit cards, PayPal, and bank transfer (via PayPal).

HOW SAFE IS MY PERSONAL INFORMATION? Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK? We only ship within the United Kingdom at this time. Most orders should arrive within 3-7 business days. Orders under £50 have a shipping fee of £6. We offer free shipping for all orders above £50.

If you're outside the United Kingdom and would like to place an order with us, please send us a message at hello@kurumisupply.com with the list of products you're interested in and we can arrange for your order to be shipped out to your country.

CAN I CANCEL AN ORDER?* Yes. Cancellations must be made within 12 hours of order placement. Send us an email within 12 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours, once the refund has been processed it may take 3-7 business days to reflect on the customer’s bank account.